Refund Policy
Last updated: October 3, 2026
We want you to love your pause. If something isn't right, here's how we'll help.
Damaged, defective or incorrect items
If your order arrives damaged, or you received the wrong item, email us at sacredpausesoap@gmail.com within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including any shipping you paid. You won't need to send the item back.
Returns of unopened items
You may return unopened, unused items in their original packaging within 30 days of delivery for a refund of the item price.
- Email us first at sacredpausesoap@gmail.com with your order number and the items you'd like to return. We'll reply with the return address.
- Return shipping is paid by the customer unless the return is due to our error.
- Original shipping charges are non-refundable.
Items we can't accept back
Because our products are personal-care items, for hygiene reasons we can't accept returns of items that have been opened, used, or removed from their sealed packaging. This includes soap bars, body butter, and kits whose soap or body butter has been opened or used.
Stones are natural, so each one varies in size, shape and color. Natural variation in stones, soap color or bar shape isn't considered a defect.
Exchanges
We don't offer direct exchanges. Return your unopened item for a refund using the steps above and place a new order, or email us and we'll help.
Gifts
If you received an item as a gift and it qualifies for return, we'll issue store credit to you once we receive it.
Discounted items
Items bought with a discount code are refunded at the price you paid.
Refunds
Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.
Contact
Questions about a return? Email sacredpausesoap@gmail.com.