Shipping
Last updated: October 3, 2026
Every order from The Sacred Pause Soap Company is packed by hand. Here's what to expect once you place your order.
Processing time
Orders ship within 2–4 business days (Monday–Friday, excluding holidays). During busy seasons or a new release, it can occasionally take a little longer. We'll email you if your order is delayed.
Shipping rates
Shipping costs are calculated at checkout based on your address and the weight of your order. You'll see the full cost before you pay.
Where we ship
We currently ship to [the United States]. If you're outside this area and would love to order, email us at sacredpausesoap@gmail.com and we'll see what we can do.
Tracking your order
Once your order ships, you'll receive an email with a tracking number. Tracking can take up to 24 hours to update after the label is created.
Delivery times
Delivery times depend on the carrier and service you choose at checkout. Carrier estimates aren't guaranteed, and we can't control delays once a package is in the carrier's hands.
Lost, stolen or damaged packages
- Damaged in transit: email us within 7 days of delivery with a photo of the item and the packaging, and we'll send a replacement or a refund.
- Marked delivered but not received: check with neighbors and around your property, then contact the carrier. If it still hasn't turned up after 48 hours, email us and we'll help you file a claim.
- Wrong address: please double-check your shipping address at checkout. We can't be responsible for orders sent to an incorrect address provided at checkout. If you spot a mistake, email us right away. We'll do our best to fix it if the order hasn't shipped.
Weather and handmade products
Our soaps and body butter are made from natural butters and oils. Body butter can soften or melt in high heat and firm up in the cold. This doesn't affect quality: it returns to its usual texture at room temperature.
Questions
Email us at sacredpausesoap@gmail.com and include your order number.